20-Year Limited Warranty
Ergovea Natural Sleep, a division of Eco Bedroom Solutions, LLC (herein EBS) warrant that this mattress product will be free from defects in material and workmanship as described in this warranty (herein referred to as the 'Limited Warranty').
Conditions of the 20 year Warranty
This 20- year Limited Warranty starts on the date of purchase. If a manufacturing or material defect occurs during the first ten (10) years, EBS will repair or replace (at EBS option) the defective mattress. If replacement is required, EBS may substitute materials of equal or higher quality when the like components are not available. If defects such as splitting or cracking occur during normal usage and proper handling, during the remaining ten (10) years of this limited warranty, we will, at our discretion, repair the mattress at a handling cost to you, or replace the mattress at a prorated charge to you. During the first year of the remaining ten (10) year period, the prorated replacement charge will be fifty-five (55) percent of the replacement item's purchase price. The prorated charge will increase by five (5) percent increments for each subsequent year of the prorated period, but under no event shall be greater than ninety-five (95) percent, of the prevailing official price, exclusive of transportation cost.
The Limited Warranty does not cover the following:
1. The fabric mattress pad/cover if provided.
2. Slight body impressions (less than 1.5 inches for quilted wool covers/ .75 inches for non-wool covers).
3. Comfort preferences
4. Transportation charges for return and shipping when necessary.
5. Abuse or unsanitary conditions.
6. When used on an inappropriate foundation or box spring.
Please note that EBS reserves the right to refuse service and invalidate this Limited Warranty when the mattress is found to be in unsanitary condition, or when products failure is due to causes other than defective material and /or workmanship.
Your mattress has been constructed with the finest materials. It is designed to conform to a person's individual contour. Your sleeping position may result in "body contouring". This is normal and not a structural defect. SEVERE CONTOURS are impressions which exceed the allotted impression (1.5" for quilted wool mattress covers, or .75” for products made with non-wool covers) in depth below the normal level of this product. Severe contours are covered by this Limited Warranty.
If your are considering placing a warranty claim, please contact your retailer.
Exclusive Remedy/Other Limitations
This Limited Warranty excludes any and all implied warranties on EBS mattresses, including any warranties of merchantability or fitness or a particular purpose. The service terms stated in this limited warranty shall be the consumer's sole and exclusive remedy in the event of a product failure during the warranty period. EBS shall not be liable for incidental or consequential damages arising out of the use or inability to use this product, or for the breach of this or any other express or implied warranty. EBS does not warrant that this product is suitable for any person's medical condition. EBS makes no warranty beyond what is contained in this Limited Warranty herein.
Some states do not allow limitations how long an implied warranty lasts, so this limitation may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. EBS does not authorize any person to create for it any other obligation or ability in connection with this warranty.
The 20- Year Limited Warranty set forth herein is the only warranty for any mattress produced by EBS and may not be modified.
Please call 1-888-559-5051 with questions or further details.